Privacy Policy — Yeah Clean

1. About this Privacy Policy

Yeah Clean (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent and secure way. This Privacy Policy explains how we collect, use, store and disclose personal information when you contact us, request a quote, or use our website.

2. What personal information we collect

We may collect personal information including:

• Full name

• Email address

• Phone number

• Details you provide about your cleaning requirements (e.g., suburb/location, type of premises, preferred frequency, and any notes)

3. How we collect personal information

We collect personal information when you:

• submit an enquiry or lead form on Meta platforms (including Facebook and Instagram)

• contact us by email or phone

• submit a form through our website

4. Why we collect personal information and how we use it

We collect and use personal information to:

• respond to your enquiry and provide a quote

• arrange a site visit (if required)

• communicate with you about your request and service delivery

• improve our customer service and business operations

5. Marketing communications (optional)

We only send promotional or marketing messages (such as updates and offers) if you have opted in to receive them. You can opt out at any time.

6. Disclosure of personal information

We do not sell your personal information and we do not share it with third parties for their own marketing purposes.

We may disclose personal information to trusted service providers only where necessary to operate our business (for example, website hosting, email services or customer management tools). Service providers are expected to handle personal information securely and only for the purpose of providing services to us.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

8. Retention

We keep personal information only for as long as needed to respond to your enquiry, provide services, and meet legal or business record requirements.

9. Access and correction

You may request access to, or correction of, personal information we hold about you by contacting us using the details below.

10. Cookies and analytics

Our website may use cookies and similar technologies to support website functionality and understand how visitors use our site. You can control cookies through your browser settings.

11. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, contact us at:
Email: service@yeahclean.com.au